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Tax When shipping to an address in California, a state sales tax of 7.25% is added to the order. Telephone Orders: (530) 321-9588 Shipping  Acknowledgements uses UPS for shipment of all website orders. Ground, 2nd Day Air, 3-Day Select and Next Day Air Saver are the shipping options offered online. See our shipping policy. Payment Options  Visa, MasterCard, Discover, and American Express (U.S. credit cards only). Out of Stock Gifts and Back Orders We do our very best to keep all of our gift items fully stocked but sometimes a sympathy gift will be out of stock. You may choose to submit your online order when a gift is out of stock and we will send it out once the item is back in stock. You can also contact us about a substitution. Please e-mail us at customerservice@acknowledgements.net and we will help you decide which option works best for you. Substitutions In the event that we are out of a particular item, we will only replace it with an item of equal or greater value without compromising the design, theme and quality of the gift package. Shipping Damages and Returns We understand the paramount need for quality in every sympathy gift order. Our gifts are thoroughly inspected and carefully packed before shipment. If your gift arrives damaged, please contact Acknowledgements immediately at (530) 321-9588 so we can assist you. Please keep all cartons and packaging in the event we need to initiate a claim with UPS. Please contact us if you find a perishable item has arrived damaged. Please do not return it. All sympathy gifts are guaranteed and we will replace damaged items. If for any reason you are unhappy with an Acknowledgements gift, we want to hear from you. Please call us at (530) 321-9588 or e-mail customerservice@acknowledgements.net to discuss your concern. Online Ordering and Security We are pleased to offer our customers the security and convenience of ordering directly online through our SSL (Secured Socket Layer) shopping cart system. Any information we collect from you during your order will be held in strict confidence. We do not sell our customer information to others. If you do not feel comfortable ordering online, we will be glad to take your order over the phone: Phone: (530) 321-9588 Become an Affiliate Do you have a website? If you believe visitors to your site would have an interest in our sympathy gift line, please consider joining our affiliate program. There is no cost or work involved on your part. We offer 15% commission for all sales coming from your website. Acknowledgements handles the customer service, gift sales and shipping; all you do is point the way! For more information on becoming an Acknowledgements affiliate, please e-mail us at affiliate@acknowledgements.net. Questions and Suggestions We are always pleased to hear from our customers and welcome any suggestions or questions you might have. To share your thoughts, please call us at (530) 321-9588 or e-mail us at customerservice@acknowledgements.net. We appreciate your business and look forward to working with you to offer unique, quality gifts of sympathy. |
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